Patient Resources

Customer Service  

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care. 

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

The Patient Advocates assist patients and family members resolve their healthcare concerns by serving as a liaison between the patient and staff. They also welcome compliments about any quality service you received. This helps Reynolds' Managers identify the good that our staff are doing and ways to improve service as needed throughout the facility. You can reach the Patient Advocates at 558-2390/3176.
Email the Patient Advocate Office 

Ombudsman

The Ombudsman is a neutral, independent and impartial resource for Service Members and their Families. The Ombudsman will help resolve any issue for Warriors in Transition, to include medical, personnel, finance, legal, transition, and Veterans Administration matters. The Ombudsman will also support non-WTU Service Members and their Families who need assistance with medical related issues. In every case, the Ombudsman will attempt to connect the Service Member or Family with appropriate subject matter experts. The Reynolds Ombudsman can be reached by calling (580) 558-2592 or Blackberry (580) 458-9039.
Email the Ombudsman

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.
You can reach our BCACs at 580-558-2793/3161

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
You can reach our BCACs at 580-558-2793/3161

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone

Patient Advocate:

580-558-2390

BCAC/DCAO:

580-558-2793/3161

Ombudsman:

580-558-2592

 

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