Pharmacy
The Reynolds Army Health Clinic Department of Pharmacy would like to thank our beneficiaries eligible to use our pharmacies. Our commitment to you is nothing less than our best. We continuously strive or seek to improve both the quantity and quality of our services. We appreciate the opportunity and privilege to serve you.
We provide friendly, high quality and coordinated pharmaceutical services through teamwork to all eligible uniformed service members, retirees, and family members including beneficiaries age 65 and older. Reynolds AHC Pharmacy has three different locations: the main RAHC building, Pharmissary, and SGT David B. Bleak Troop Medical Clinic (TMC). The TMC is for active-duty trainees only,
the Pharmissary is for refills only, and the Main Outpatient Pharmacy is full-services for all beneficiaries.
For your convenience and to avoid possible long waiting times, please use our pharmacy outside of 10:00a.m. through 2:00p.m. These are the hours when our prescription volumes are at their highest peak.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD FT SILL ePHCY
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription. Please note that f
or any SAME DAY filling needs beneficiaries must come to the main pharmacy.
Option 1: Remote Pharmacy Check-In Using Q-Anywhere
Patients can use Q-Anywhere 24/7 from their own phone and we will text you when your prescription is ready!
Using the text feature for activation gives you the convenience of activating your prescription anywhere without having to wait on hold or at the ticket kiosk.
Q-Anywhere is for new prescriptions only and cannot be used for refills.
Scan the QR code below, download the new Q-Anywhere APP, or text "Get in line" to 855-812-6070 then follow the prompts on your mobile device.
Option 2: In Person
Go to the Main Pharmacy located just inside the clinic entrance, on the 1st floor, East side of the building. All new prescriptions must first be filled at the main pharmacy.
- Check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 833-286-3732 Option 3 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
The Pharmissary, located adjacent to the Fort Sill Commissary, is our refill-only pharmacy and does not fulfill new prescriptions or electronic prescriptions. All new and electronic prescriptions must first be filled at the Main Pharmacy before refills can be picked up at the Pharmissary. Walk-up refills are not accepted due to the volume of prescriptions filled at the Pharmissary.
Please allow 2 business days for refills to be processed.
We have
two ways to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our automated pharmacy refill line at 580-634-7795. Then, follow the prompts to select where you want to pick up your refills.
Picking Up Your Prescriptions
You’ll need the patient's valid uniformed services ID card (or photocopy, digital picture) to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy.
ScriptCenter
The ScriptCenter kiosk is available for prescription refill pick up 24 hours a day 7 days a week. It is located in the foyer of the Reynolds Army Health Clinic Urgent Care Clinic near the east entrance of the Main Clinic.
The option to pick up at the ScriptCenter will be available when you use the automated refill line at 580-634-7795 or when you use Q-Anywhere.
No refrigerated or controlled items will be available for pick up through the ScriptCenter
Main Pharmacy
The Main Pharmacy is open 8:15a.m. to 6p.m., Monday through Friday and 9a.m. to 12:45 p.m. on Saturday for pick up services only.
Closed the last Wednesday of the month at 12p.m. for training, reopens at 4:30p.m.
Sunday and Federal Holidays, Closed
Pharmissary
9a.m. to 4:45 p.m. Monday through Friday and 9a.m. to 12:45 p.m. on Saturday.
Closed the last Wednesday of the month at 12p.m. for training, reopens at 4:30p.m.
Sunday, and Federal Holidays, Closed
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located at the Main Pharmacy, or at the Pharmissary.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.